Last Updated: June 2026

By placing an order with Angel Messenger, you agree to the following Terms & Conditions.

1. Our Service

Angel Messenger creates and mails personalized prayer and encouragement cards on behalf of customers. Each order includes a custom-written prayer or message based on the information provided by the purchaser.

Because each prayer is individually written, every card is unique and may not be reproduced exactly for future orders.

2. Prayer Approval Process

Our goal is for you to be delighted with the prayer message sent on your behalf.

For each order, Angel Messenger will provide two custom prayer options for review.

You may:

• Select your preferred prayer;
• Request revisions and provide feedback; or
• Allow us to select a prayer if no response is received within the review period specified in our communications.

If neither of the initial prayer options meets your needs, we will review your feedback and provide one final revised prayer option.

If you are not satisfied with the final revised prayer option, you may request a full refund before the card is mailed.

Once a card has been mailed, refunds for prayer-content dissatisfaction are no longer available.

3. Production & Mailing Time

We strive to process every order promptly.

Once a prayer has been approved—or automatically selected due to an expired review period—we guarantee that the card will be prepared and mailed within one (1) business day.

Business days exclude weekends and federal holidays.

4. Shipping & Delivery

Angel Messenger uses the United States Postal Service (USPS) and other approved carriers for delivery.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• USPS or other delivery carriers;
• Weather events;
• Natural disasters;
• Incorrect or incomplete addresses;
• Hospital mailroom procedures;
• Nursing home, hospice, rehabilitation center, or assisted living facility procedures;
• Recipient relocation; or
• Other circumstances beyond our reasonable control.

5. Lost Mail Policy

If a card has not been received within three (3) weeks after the mailing date, customers should contact Angel Messenger promptly.

To qualify for a replacement or refund, all non-delivery claims must be submitted within four (4) weeks of the mailing date.

If a qualifying non-delivery claim is received, the customer may choose one of the following remedies:

Option A: One Complimentary Replacement Card

Angel Messenger will recreate and resend the card at no additional charge.

Option B: Full Refund

Angel Messenger will issue a refund of the original purchase price.

Once a replacement card has been requested and mailed, the order becomes permanently ineligible for any future refund.

Refund requests or non-delivery claims submitted more than four (4) weeks after the mailing date will not be honored.

6. Customer Responsibility for Addresses

Customers are responsible for providing accurate and complete recipient information, including:

• Recipient name;
• Mailing address;
• Hospital or facility name (if applicable);
• Room number, unit number, or delivery instructions when available.

Angel Messenger is not responsible for delivery failures resulting from inaccurate, incomplete, outdated, or incorrect address information supplied by the customer.

7. Message Content

Customers are responsible for ensuring that information submitted for inclusion in prayers, messages, or card personalization is accurate and appropriate.

Angel Messenger reserves the right to decline, edit, or refuse content that is:

• Offensive;
• Harassing;
• Discriminatory;
• Threatening;
• Illegal; or
• Otherwise inconsistent with our mission and values.

8. Right to Refuse or Cancel Orders

Angel Messenger reserves the right, in its sole discretion, to refuse, cancel, or refund any order that conflicts with our mission, values, legal obligations, or operational policies.

Examples of orders we may decline include, but are not limited to, requests that:

• Contain threatening, abusive, harassing, hateful, or discriminatory content;
• Encourage illegal activity;
• Involve fraud, impersonation, or misrepresentation;
• Seek to deceive, manipulate, embarrass, or harm another person;
• Contain obscene, defamatory, or offensive material;
• Promote political campaigns, lobbying efforts, or commercial solicitations;
• Violate the rights, privacy, or safety of others; or
• Are otherwise inconsistent with Angel Messenger's mission of encouragement, compassion, and support.

If an order is declined before a card is mailed, the customer will receive a full refund.

Angel Messenger may make reasonable edits to submitted content to improve clarity, grammar, tone, length, or appropriateness while preserving the customer's intended message and purpose.

We reserve the right to decline revision requests that would cause a message to violate these Terms & Conditions or conflict with our mission and values.

9. Refund Eligibility

Refunds may be issued in the following situations:

• The customer is dissatisfied with the final revised prayer option prior to mailing;
• Angel Messenger is unable to fulfill the order; or
• The customer elects a refund under the Lost Mail Policy described above.

Because Angel Messenger uses standard USPS mail service without delivery confirmation or signature verification, we cannot guarantee or verify actual receipt by the recipient.

Angel Messenger's responsibility is fulfilled when the card has been properly prepared, addressed, and mailed to the address provided by the customer.

Customers who believe a card was not received must submit a claim within four (4) weeks of the mailing date. After that period, the order shall be considered closed and no refunds, credits, replacements, or delivery claims will be available.

10. Card Recipient Privacy

Angel Messenger respects the privacy of both purchasers and card recipients.

Recipient names, addresses, facility information, personal circumstances, prayer requests, and message details are used solely for the purpose of creating, processing, and delivering the requested card.

Angel Messenger does not sell, rent, share, or disclose recipient information to third parties except as necessary to fulfill the order or as required by law.

We do not use recipient information for marketing purposes and do not contact recipients except as necessary to fulfill an order.

11. No Guaranteed Outcome

Angel Messenger makes no warranties or guarantees regarding any particular result arising from the sending or receipt of a prayer card, including healing, recovery, comfort, peace, reconciliation, forgiveness, answered prayers, financial prosperity, protection, miracles, or any other specific emotional, physical, relational, spiritual, or personal outcome.

Angel Messenger prayer cards are not intended to replace, nor should they be construed as a substitute for, medical care, diagnosis, mental health treatment, legal, financial, or other professional advice or services.

12. Limitation of Liability

Angel Messenger provides inspirational and faith-based messages intended solely for encouragement and personal support.

Our services do not constitute medical, psychological, legal, financial, or professional advice.

To the fullest extent permitted by law, Angel Messenger's total liability for any claim relating to an order shall not exceed the amount paid for that order.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on our website and become effective upon posting.

14. Contact Us

Questions regarding these Terms & Conditions may be directed to: support@angelmessenger.org